NOC

For customers in the 68.233.0.0/19 network range we will be performing emergency network maintenance to our distribution and access layers this evening at 9:00PM PDT.

We will update you once completed, we expected the maintenance to take approximately 3-5 minutes to complete.

Update at 20:12 PDT: This maintenance has been rescheduled. We will update you with a new window when we are ready, for the time being this network segment has been stabilized and validated as production worthy.

Internap Engineers report a DDOS which impacted Content Delivery Network services provided by Network Redux from approximately 2:30PM to 4:30PM PDT. At this time all issues are resolved and an updated RCA will be forwarded to customers once completed.

EVENT: CORE ROUTER REPLACEMENT

DATE: 08/17/2011

START TIME: 23:00 PDT

END DATE: 08/18/2011

ESTIMATED END TIME: 01:00 PDT

SCOPE OF IMPACT: 209.191.184.0/21 216.223.20.0/22

SERVICES/EQUIPMENT: sr-0-1.dc4.sea.networkredux.net sr-0-2.dc4.sea.networkredux.net

In an ongoing effort to improve the resiliency and strength of our core routing network we will be replacing our Force10 core routers with Juniper MX series routers during this maintenance window.

The event is intended to provide for a seamless transition of infrastructure, however, sub-optimal routing conditions or packet loss may occur during this window of time. We will be implementing all precautionary measures available to ensure as little impact to these network prefixes as possible.

Should you have any questions regarding this window please contact our support department via support@networkredux.com.

Thank you,

Redux Operations

support@networkredux.com

THIS EVENT WAS RESCHEDULED PENDING ADDITIONAL TESTING

We are currently working through a server level issue on the Augustine hardware node and we will continue to update on our progress.

ETA on resolution is 15-30 minutes.

Update: 8:00PM (PDT)

The Augustine hardware node is now back online and carrying an uptime over 1.5 hours. Services have recovered while remaining operational and stable.

We had experienced an attack against services that was quickly mitigated.

We will be performing an upgrade on a segment of our network Tuesday, July 12th, 2011 at 8:00PM - 10:00PM PDT and do not anticipate any measurable downtime.

Because switches are deployed as a redundant pair, normal traffic will fail over to the other switch, but VPN connections may be dropped and need to be re-established.

Impacted IP Space: 74.63.0.0/20 - 68.233.0.0/19 - 207.162.216.0/24