Managed Hosting

Having backups is a feature we include with all our plans and is a sound way to augment your existing off-site backup infrastructure. We have these in place for you so when all else fails you know you still have your data.

We offer different levels of backup implementations depending on the type of plan you have with us:

EVS: Included at no cost – Nightly incremental with 30 day retention.
Available add-on – MySQL specific table level restore on 4 hour incremental with 30 day retention.

Private Cloud: Included at no cost – Nightly incremental with 30 day retention.
Included at no cost – MySQL specific table level restore on 4 hour incremental with 30 day retention.

E-VS: CentOS 6 64-bit / Ubuntu 10.04 LTS & 11.10 64-bit

Private Cloud Hypervisors: Citrix XenServer / VMWare VSphere / RHEV

Private Cloud Guest Operating Systems: Windows / Linux / Unix

Our fully managed enterprise offerings come with 24/7/365 direct to engineer phone support. This allows you to speak with one of the engineers associated with your account who is familiar with the infrastructure and architecture of your deployment. This is of course in addition to our enterprise email support system. Our fully managed offerings include support for all layers excluding application code support.

Network Redux provides High Availability and system clustering through advanced virtualization technologies and enterprise grade Storage Area Networks.

High Availability allows your virtual servers to transfer and resume should a physical in the cluster fail or require a maintenance window.

Network Redux also provides OS level clustering of core services through RHCS (Red Hat Cluster Suite) at the request of the customer.

Network Redux has partnered with New Relic to offer all of our customers New Relic Standard for Free! Simply signup for an account in our dashboard, and your account will automatically be provisioned.

New Relic is a Software-As-A-Service product that allows for monitoring and troubleshooting Ruby, PHP, Java, and .NET apps in realtime. New Relic gives detailed information to developers showing exactly what's happening, and when inside their application.

To learn more about New Relic, please visit: http://newrelic.com/features/performance-analytics

Network Redux monitors the health of your virtual servers and private clouds both internally and externally.

We are monitoring for the health of core resources such as: CPU usage (user/sys/io wait), memory usage, Disk Space usage, and bandwidth usage.

Externally we are monitoring the accessibility to your services ranging from advanced layer-7 content inspection monitoring, transactional monitoring, database availability monitoring and general network availability.

Network Redux implements alert triggers based on thresholds. For example on a 4 Core Server a load of 1 may trigger the opening of a help-desk ticket on your behalf for review. A load above 4 would trigger alerts to the on call engineers as well as open a ticket on your behalf.

This granular level of monitoring is included at no additional cost for our E-VS and Private Cloud customers. VS customers are provided basic level ICMP checks on 5 minute intervals as part of their services, but may request more advanced monitoring at an additional charge.

With Pre-Built Stacks, you can launch a virtual server already pre-tuned and configured for your application; all you need to do is simply deploy it.

Currently, we have two pre-built stacks: Drupal and Ruby.

Network Redux maintains certified MySQL Database Administrators on staff to assist our E-VS and Private Cloud customers with the optimization, tuning and monitoring of your MySQL databases.

Ranging from small to multi terabyte datasets, we will provide recommended configuration settings, schema analysis and server recommendations which are best suited to your requirements.

We also fully support and will implement Master/Slave / Master/Master / DRBD and NDB Clustering.

E-VS and Private Cloud customers are provided access to our clustered Dell Equallogic PS6000 & PS4000 arrays. The Dell Equallogic platform provides a best of breed iSCSI based storage backend, replicated to offsite datastores.

Storage Administrators and internal monitors are keeping a consistent health review of the Equallogic arrays from iops per volume to disk health. 2 Disks are used as hot spares in every Equallogic array deployed on our network. Primary RAID groups used in our network are RAID-50 for general storage and RAID-10 for write intensive storage.

Our Dell Equallogic arrays will locate your disk volume on whichever array is best suited to your iop requirements.

Network Redux currently supports several NoSQL Platforms, in development and production environments.

• MongoDB
• Hadoop/HBase
• CouchDB
• Redis
• Cassandra
• Riak
• Memcached

Network Redux also maintains an internal lab in which we can test, validate and stage any of the above platforms with your application as well as any viable platforms not mentioned in this list.

After all your hard work making your application as fast as it can be if it can’t reach the end user quickly it’s going to kill your growth. We understand that not only our network needs to be as fast as possible but the upstream route from your app to your end user needs to be the best possible route every time.

This is why our Data Centers utilize Internap’s MIRO technology.

MIRO stands for Managed Internet Route Optimizer™ and what it does is looks at all possible routes through every available carrier in the facility and routes traffic from Network Redux to your end user along the fastest route every time. If a carrier goes down or there is a surge in traffic on an existing best route MIRO sees this and reroutes automatically.

A CDN is a Content Delivery Network and using a CDN allows your content to be as close to your end users as possible. It is a perfect addition to traditional hosting in that it allows you to offload your bandwidth heavy content such as large image, video or sound files to the CDN and letting the CDN network handle that traffic. Our CDN has 22 POPs globally with plan pricing models allowing you to target just your audience. Meaning you are only paying for CDN distribution to the regions you need.

Our CDN allows multiple methods of offering your content.

• Upload: You upload your media files to the CDN and reference the files there in your site code.
• Pull: This allows to the option to have the CDN do all the heavy lifting in that you can have the CDN reference a specific directory on the web server and you publish files to that locally as you normally would and the CDN intelligently looks at your end users requests and automatically uploads to the CDN new content that it keeps in cache for 48 hours for other end users to access. You can do this your images directory or your entire website if you wish.