Support

Contact Information

sales@networkredux.com
All sales inquiries, including hosting and reseller services.

support@networkredux.com
Technical issues regarding our network or service.

legal@networkredux.com
Copyright, DMCA violations or other legal matters.

abuse@networkredux.com
Spam, suspicious activities or security related concerns.

We value your business and want to give you the best value for your money. If you have questions or concerns, please don't hesitate to contact us.

Existing customers have access to a private ticketing system. New customers can order services online or by calling our toll-free number.

Our support staff tracks issues 24-hours a day, 7 days a week. Our own tools and infrastructure constantly monitor our network and the services on your servers, guaranteeing 99.9% uptime.

Network Redux Support Team
January, 2009

Common Support Links

DNS Servers

Hosting customers will need to use the following nameservers:

ns1.networkredux.net
ns2.networkredux.net
ns3.networkredux.net

Account Manager

If you are having technical difficulties you can open a trouble ticket online. This will generate a ticket number and alert us to your problem.

https://accounts.networkredux.com

Network Redux Forums

A community for our customer base, to discuss a broad range of topics, as well as query Redux Staff for assistance with their accounts.

http://forums.networkredux.com

Subscribe to our Announcement Blog

Our announcement forum covers all aspects of our network operations, and can be subscribed to via e-mail or RSS feed.

http://noc.networkredux.net

Open a Support Ticket by E-mail

Alternatively, send us a direct e-mail if you are having difficulties with the account system.

E-mail: support@networkredux.com

Wiki

Community driven wiki of frequently asked questions..

http://wiki.networkredux.com