If we take on the management of an existing AWS environment, our services are month-to-month and may be canceled with 30-days notice. Only in cases where we are building a new environment or making significant changes to an existing environment would a term contract be necessary. Term contracts range from 3-12 months depending on the complexity of your environment and the amount of time necessary to build it.

You do. We consider ourselves a guest in your house and respect your right to maintain independence or ask us to leave at any time.

Each client receives an account manager, technical project manager, and at minimum, two build engineers who become deeply knowledgeable of your business and service architecture. Your build engineers are then supported 24/7/365 by our Site Reliability Engineering team through continued cross-training and internal knowledge transfer.

For our plans starting at $249 per month, we guarantee a response to your request within 1-hour 24/7/365. As we are closely monitoring your environment using AWS CloudWatch and 3rd party uptime reporting, we are usually aware and responding to a matter before you submit a request. For response time guarantees under 15-minutes, our plans start at $2,499.

To support a quick turnaround, Slack is a popular tool with our clients providing access to our engineers in real time within a moments notice.

Most of our team members are well versed in multi-cloud, including on-premise, Azure and GCP. As well, some of our clients prefer to be cloud agnostic, avoiding AWS-only services for their environments. We're happy to support you whether you go all-in AWS or wish to maintain a multi-cloud strategy.

Our foundation in 2004 has allowed us the opportunity to perform a significant number of data migrations. In 2012 we completed a monumental physical data center migration in the Pacific Northwest, and since 2016 we've been migrating our traditional hosting clients to Amazon Web Services. Our migrations to AWS have included from both on-premise and other cloud providers.

We do not. Founded in 2004, we maintain our Pacific Northwest headquarters in Portland, Oregon and a regional hub in Kerala, India to support our globally distributed client base 24/7/365. All team members are employees of Network Redux.

We treat your data as it were our own, and our Managed Services Agreement includes a Data Processing Addendum (DPA) to govern the handling of your data. Each Network Redux employee is subject to background checks and must sign a stringent Non-Disclosure Agreement before joining our team.

Founded in 2004 by Thomas Brenneke, he maintains 100% ownership of the Oregon-based LLC and actively participates in new and existing client partnerships. As a founder-led organization, we retain the same customer-focused passion we've had since our first day.